Library Trends, Volume 49
Volume 49, Number 1, Summer 2000
Ethnic Diversity in Library and Information Science
: We the People: One Nation, A Multicultural Society.
: Celebrating African-American Librarians and Librarianship.
Kenneth A. Yamashita
: Asian/Pacific American Librarians Association--A History of APALA and Its Founders.
: The History and Status of Chinese Americans in Librarianship.
Volume 49, Number 2, Fall 2000
Assessing Digital Library Services
David S. Carter
, Joseph W. Janes
: Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study.
: Evaluating Digital Libraries: A Longitudinal and Multifaceted View.
Thomas A. Peters
: Current Opportunities for the Effective Meta-Assessment of Online Reference Services.
Volume 49, Number 3, Winter 2001
Ethical Issues in Information Technology
, Ellen Krupar
: Mouse Click Plagiarism: The Role of Technology in Plagiarism and the Librarian's Role in Combating It.
Martha M. Smith
: Global Information Justice: Rights, Responsibilities, and Caring Connections.
Volume 49, Number 4, Spring 2001
Measuring Service Quality
, Bruce Thompson
: Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality.
: Assessing User Needs, Satisfaction, and Library Performance at the University of Washington Libraries.
: Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
: Performance, Processes, and Costs: Managing Service Quality with the Balanced Scorecard.
: Innovative United Kingdom Approaches to Measuring Service Quality.
John Carlo Bertot
: Measuring Service Quality in the Networked Environment: Approaches and Considerations.