BibTeX record journals/dke/XuH18

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@article{DBLP:journals/dke/XuH18,
  author    = {Jian Xu and
               Rouying He},
  title     = {Expert recommendation for trouble ticket routing},
  journal   = {Data Knowl. Eng.},
  volume    = {116},
  pages     = {205--218},
  year      = {2018},
  url       = {https://doi.org/10.1016/j.datak.2018.06.004},
  doi       = {10.1016/j.datak.2018.06.004},
  timestamp = {Sat, 01 Sep 2018 20:51:56 +0200},
  biburl    = {https://dblp.org/rec/bib/journals/dke/XuH18},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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